The property market is going through a period of great change and, more than ever, is being heavily impacted by political turbulence as well as technological disruption. As a result, Knight Frank is constantly reviewing the evolving real estate landscape in order to stay one step ahead in advising its clients and customers.
The growth of technology and digital platforms is a huge opportunity as it can significantly enhance the customer experience, but Knight Frank believes passionately that, in addition, its clients and customers seek expert professional advice and outstanding service through a personal touch. Therefore, while the firm is taking advantage of the age of growing automation, artificial intelligence and online services, it is also providing every client and customer with a tailored approach. With this in mind, the firm ensures that it communicates with clients transparently, giving step-by-step guidance and providing market- leading research. This advice and quality of client support conveys the enthusiasm that everyone in the business has for making any property transaction as stress-free as possible.
Knight Frank is rigorously focused on providing exceptional customer service
However, Knight Frank doesn’t just help its clients. Having been founded over 120 years ago, the partnership continues to be independent and has been built on creating long-term relationships. As such, it is always happy to advise any customer, from first-time buyers to investors in new- build property. Alternatively, if buying or selling is not the best plan of action at a particular point in time, Knight Frank has an extensive, rapidly expanding lettings division.
As well as working with individuals, they also work with developers in many sectors. These include recent additions such as retirement living and student accommodation to ensure that it can provide specialist knowledge and capabilities. For example, Knight Frank’s Prime Central London Developments team is advising on the sale of well over 70 per cent of new schemes on the market in London’s zone 1, where properties have an average list price in excess of £2,000 per sq/ft. The rural market has long been a focus, with teams including Farms and Estates, Valuations and Marine Consultancy, as well as Rural Asset Management, which is chaired by ex-CLA President Ross Murray.
The firm ensures that it communicates with clients transparently, giving step-by-step guidance and providing market- leading research.
The valuable insights that Knight Frank provides to its clients is gained both through the teams working day to day in the local markets as well as its globally renowned in-house research department. Producing research focusing on a local, national and global level means that every team member can give comprehensive, up to date advice. For example, many international family offices and advisers use the annual Knight Frank Wealth Report to inform their investment strategies. For residential clients that either work in the commercial property industry or may be looking to make a personal investment, the links between Knight Frank’s residential and commercial departments are seamless, ensuring that the relevant introductions can be made easily.
Knight Frank’s various ‘View’ publications showcase outstanding properties, as well as providing exclusive property lifestyle interviews and insights from tastemakers and other experts around the world. For those interested in finding out more, all content can be found on the Knight Frank blog and across its social media channels. In conclusion, Knight Frank looks forward to welcoming – and continuing to help – clients and customers both old and new.
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