Luxtripper specialises in multi-destination, experiential travel for clients who want a five-star experience, but also yearn for adventure. The business was established in 2015 by Nena Chaletzos, who wanted to combine innovative technology with a personal, customer-centric approach. She saw a gap to deliver an efficient, flexible and easy-to-use model, putting customers much more in control.
A new type of luxury travel company ensued, underpinned by the technology to curate exciting adventures within stunning settings and present these to customers in an instant. Luxtripper’s technology matches deluxe destinations and exciting experiences with customers within seconds, based on simple questions such as who they are travelling with, ideal temperature and preferred travel dates. It can also create complex, multi-destination itineraries, often within the same day, tailored to customers’ exacting requirements. From stargazing and safaris in Namibia, to rainforest retreats in Borneo or a bath overlooking the ocean in the Maldives, Luxtripper has something special for everyone.
‘Luxury means different things to different people,’ says Nena, ‘and it’s our role to find out what those extra special elements are for each client and bring those experiences to life.’ The responsibility for these extra elements lies with Luxtripper’s team of luxury travel designers, who spend less time phoning airlines and hotels and more engaging with customers, understanding their needs and delivering a truly bespoke service, transforming holidays into trips of a lifetime. With the addition of its 24/7 concierge team, the company prides itself on having the highest personal service levels from start to finish.
Luxtripper also upholds the same standards when it comes to sustainability, animal welfare and local communities – values on which it stands firm. Dedicated in-house staff are responsible for upholding just these values, with diversity, sustainability and cultural awareness all at the forefront of the business. Since its launch, the London-based company has scaled rapidly, becoming one of the UK’s fastest-growing luxury travel businesses. Nena credits clear vision, strong company culture and providing an enjoyable and inclusive workplace for this success. Customer satisfaction speaks for itself, with consistently glowing reviews on TrustSpot and extremely high levels of repeat custom.
The Covid-19 pandemic hit the industry incredibly hard, but Luxtripper concentrated its efforts on protecting customers and providing the necessary reassurances to encourage them to travel again. It introduced a raft of safeguards, including a promise to protect bookings against Covid-19 diagnosis or redundancy, alongside offering existing ATOL protections. Luxtripper continued to hire during the pandemic due, it says, to higher volumes of enquiries for experiential, multi-destination trips as holidaymakers looked to make their next adventure really count.
The year ahead promises exciting developments with a new range of bucket list destinations being introduced from January, including the Galapagos, the Antarctic, South America and Africa. With experiences including chimpanzee trekking in Tanzania, helicopter picnics in the Kalahari Desert, family adventures in the Galapagos Islands and private jet flights to witness the Antarctic Solar Eclipse, Luxtripper is catering for an even more intrepid customer who seeks to clear the mind and enrich the soul.